2 brilliant management strategies Howard Schultz used to build the Starbucks coffee empire

Business Insider, March 3, 2016
"Meanwhile, Susan Tardanico, CEO of the Authentic Leadership Alliance and Executive in Residence at the Center for Creative Leadership, wrote in a 2013 Forbes article that one key trait of courageous leaders is encouraging push-back."

"'By encouraging constructive dissent and healthy debate," she wrote, "you reinforce the strength of the team and demonstrate that in the tension of diverse opinions lies a better answer.'"

"That's exactly what Schultz did when he let employees persuade him that it was a good idea to bring back the cheese sandwiches."