Business Insider, March 3, 2016
"Meanwhile, Susan Tardanico, CEO of the Authentic Leadership Alliance and Executive in Residence at the Center for Creative Leadership, wrote in a 2013 Forbes article that one key trait of courageous leaders is encouraging push-back."
"'By encouraging constructive dissent and healthy debate," she wrote, "you reinforce the strength of the team and demonstrate that in the tension of diverse opinions lies a better answer.'"
"That's exactly what Schultz did when he let employees persuade him that it was a good idea to bring back the cheese sandwiches."
